At any given time, we at ATS have to meet all kinds of hourly, daily, weekly, monthly and even annual deadlines.
High priority deadlines are mostly for service on failed systems. It's almost impossible to predict although here in Florida, we know that system failures will be higher in the summer, due to the weather. Thunderstorms can zap electronic equipment with ease. Even with power and CO protection, which we highly recommend, a close strike can kill a system instantly.
The scheduling and management of high priority deadlines is done with lots of experience and by providing the customer with options and plans. If the system is old, it may be time to install a new one rather than replace damaged parts.
The requested deadlines, upgrades, moves, new system etc, although normally with longer time spans, still need to follow project management guidelines.
There are three things that can help you avoid the little problems that lead to project delays.
Create a plan and agree schedule.
Define resources, product equipment and people
limit and document changes
Take more time before a project begins to outline every aspect of the project. It will always be difficult to predict the unpredictable, however, by mindful of these three things, will help keep your project on track.
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